## Kokoro Courier Integrated Terms and Conditions
Chapter 1 General Provisions
Article 1 (Purpose)
These Terms and Conditions (hereinafter referred to as the “Terms”) govern the terms and conditions for the use of various agency and support services (hereinafter referred to as the “Services”) provided by Kokoro Courier (hereinafter referred to as the ‘Company’), as well as the rights, obligations, and responsibilities between the Company and users (hereinafter referred to as the “Customers”).
Article 2 (Effectiveness and Amendment of the Terms)
1. These Terms and Conditions take effect upon posting on the website or app.
2. The Company may amend these Terms and Conditions within the scope permitted by applicable laws and regulations, and will notify Customers of any amendments in advance.
Article 3 (Supplementary Provisions)
Matters not specified in these Terms and Conditions shall be governed by applicable laws and regulations and general commercial practices.
Chapter 2 General Provisions on Services
Article 4 (Service Application and Formation of the Service Agreement)
1. Customers must apply for services in accordance with the procedures designated by us, and the contract shall be established upon our acceptance of such application.
2. We may refuse or restrict applications at our sole discretion.
Article 5 (Service Fees and Payment)
1. Fees for the use of services shall be based on the standards specified on the individual service pages.
2. Customers must make advance payment at the time of application, and additional payment must be made at the specified time if there are success fee conditions separately notified.
Article 6 (Limitation and Suspension of Service Provision)
1. In the following cases, the Company may refuse or suspend service provision:
① When the customer's request is illegal or grossly immoral
② Force majeure circumstances such as natural disasters, system failures, or strikes
③ When the customer provides false information or fails to pay the fees.
Chapter 3 Individual Provisions for Each Service
Article 7 (Provisions on Custom Requests)
1. This service performs individual requests from customers that do not fall under general categories, and the Company will do its best to respond within the scope of what is legal and feasible.
2. We do not guarantee the success of customer requests, and no refund of the initial fee will be made for failures occurring after commencement.
3. We may arbitrarily refuse requests that are legally or ethically inappropriate or physically impossible.
Article 8 (Provisions Regarding On-Site Visit Agency Services)
1. We may visit a specific location at the customer's request to perform tasks such as investigation, photography, or delivery.
2. Even if the requested results are not achieved after a site visit, the initial fee will not be refunded, and success fees, if applicable, will only be charged upon achievement of the results.
3. We shall not be liable for any inability to perform the requested services due to physical constraints at the site or refusal by the relevant location.
Article 9 (Provisions Regarding Shopping Agency Services)
1. We purchase goods on behalf of customers from stores or online malls within Japan.
2. Purchases may be impossible due to reasons such as stock shortages, sales termination, or purchase restrictions, and we shall not be liable for such cases.
3. For products requiring age/identity verification (e.g., alcoholic beverages), we will comply with relevant laws and regulations, and purchases may be restricted.
Article 10 (Provisions Regarding Mail/Courier Receipt, Storage, and Delivery Agency Services)
1. Upon customer request, we will receive, store, and deliver postal items and packages.
2. We are not liable for any damages resulting from transportation delays, damage, loss, customs issues, etc., and our liability is limited to the scope of the service fee.
3. We are not liable for any spoilage or disposal resulting from long-term storage.
Article 11 (Provisions Regarding Reservation Agency Services)
1. We will attempt to make reservations on behalf of customers for restaurants, accommodations, transportation, and other services.
2. The availability of reservations is determined by the circumstances of the relevant provider, and the deposit is non-refundable in case of failure.
3. We are not liable for any changes or cancellations due to the customer's absence, late arrival, or the provider's circumstances.
Chapter 4 Fees and Payment
Article 12 (Fee Policy)
1. All services follow the fee structure provided in advance.
2. Additional fees may apply for extra work or multiple requests.
Article 13 (Refunds and Exchanges)
1. Refunds are generally not available after the service has begun. However, if the service cannot be performed due to our fault, a full refund will be provided.
2. For refund or exchange requests regarding shopping agency items, the refund policy of the Japanese seller shall apply.
3. Returns are not accepted in the following cases:
① Requests made after the return period has expired
② The customer has used or damaged the item, resulting in a decrease in its value
Chapter 5: Limitation of Liability
Article 14 (Limitation of Liability)
1. We shall not be liable for any damages caused by reasons beyond our control, such as natural disasters, communication failures, logistics issues, or changes in local company policies.
2. We shall not be liable for any issues arising from errors in the information provided by the customer.
3. The liability for damages that we may incur shall be limited to the amount of the service fee paid by the customer.
Chapter 6: Personal Information Protection
Article 15 (Collection and Use of Personal Information)
1. We collect only the minimum necessary information required for the provision of services and do not disclose such information to third parties without prior consent.
2. For detailed information, please refer to our Privacy Policy.
Chapter 7 Dispute Resolution and Governing Law
Article 16 (Dispute Resolution)
In the event of any dispute arising from this Agreement, the Company and the customer shall endeavor to resolve such dispute through sincere negotiations. If such negotiations fail to resolve the dispute, the matter shall be resolved in accordance with the laws of Japan.
Article 17 (Governing Law and Jurisdiction)
This Agreement shall be governed by the laws of Japan. In the event of a dispute arising from this Agreement that is resolved through litigation, the court having jurisdiction over the location of our company's principal office shall have exclusive jurisdiction.
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This Agreement shall take effect on June 1, 2025.